Portable Pet House – Soft Bed for Puppies & Cats

At ROXBEN, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our shipping and return policy is designed to ensure that our customers receive their orders promptly and can return items if necessary, under specified conditions.

Shipping Policy

We offer a variety of shipping options to accommodate our customers' needs. Orders are typically processed within 1-3 business days. Once processed, delivery times may vary based on the selected shipping method:

• Standard Shipping: 8-12 business days
• Expedited Shipping: 5-7 business days
• Overnight Shipping: 3-5 business day

All orders are shipped with tracking information, which will be provided via email once the order has been dispatched. Please note that shipping times may be affected by factors such as weather conditions, holidays, and carrier delays.

Return Policy

ROXBEN is committed to ensuring that our customers are satisfied with their purchases. If you are not completely satisfied with your order, you may return eligible items within 30 days of receipt for a full refund or exchange. The following conditions apply:

• Items must be unused, in their original packaging, and in a resalable condition.
• Proof of purchase is required for all returns.
• Certain items, such as personal care products, may be non-returnable for hygiene reasons. Please check the product description for specific return eligibility.

To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with a return authorization and instructions on how to send the item back to us. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Once we receive the returned item, we will process the refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

For any questions regarding our shipping and return policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure a satisfactory shopping experience.